Who do I call if I have any questions about your scanners or their use?
You can reach our scanner specialists at 800.827.9219 or you can email your questions to tmsinfo@appersonprint.com. We can answer any of your questions, provide you with sample forms, set up a free 30-Day Trial for one of our scanners - and much more. Our phones are open from 7:00 am to 5:00 pm Pacific time Monday through Friday.
How do I get service on my scanner?
Call 800.827.9219 and give us details of the problem you are experiencing. If we cannot resolve your problem over the phone we will help arrange for your scanner to be returned for repair. You can also email us at tsmsvc@appersonprint.com giving us details of the problem, including how and when we can contact you to determine if the scanner needs to be returned for service.
What happens if I have to turn my scanner in for repair? Do I get a new scanner?
Once Apperson issues a Return Authorization for your GradeMaster™ Solo, we will send out a replacement unit as soon as one is available. Replacement scanners are shipped using Ground service and generally will arrive within 3 - 7 working days of shipment. Replacement scanner shipments can be expedited at the customer's expense.
How do I get a replacement power supply for my scanner?
Simply call Customer Service at 800.827.9219. Any of our customer service representatives will be able to help you. A replacement power supply is $12, plus the cost of shipping. Please be prepared to provide the scanner's serial number when calling.
What does "recommend calibration soon" mean and what do I do?
Your test scoring machine is asking to have its sensors recalibrated. This is a simple process, just press and hold the "Next Display" button until the LED says "Ready to Calibrate". Then take the calibration form that came with your scanner and run it through. The machine will then say "Calibrated". Just push the reset button and you are finished.
How can I tell how long it has been since I last recalibrated?
Press the "Summary Display" button until the LCD show how many forms have been scanned since last calibration.
How long do the ink cartridges last?
The cartridges should last 6 to 12 months or about 10,000 to 15,000 answer sheets. We recommend that you replace the cartridge(s) at the beginning of the school year (or at least once a year).
How do I replace the ink cartridge?
Squeeze the side of the ink cartridge cover on the face of the scanner. Remove the ink cartridge and insert the new one after you remove the blue tape that covers the jets on the cartridge. Replace the ink cover and you should be ready to go.
Why isn't my scanner printing?
Please make sure that the ink cartridges have been placed in the scanner and that the protective tape that covers the cartridge nozzles has been removed. If the scanner still isn't printing, priming the cartridge will usually solve the problem. Take a paper towel (not a tissue) and touch the ink jet holes. If it doesn't draw ink into the paper towel, cover the jet holes with the paper towel and gently oscillate the cartridge. Don't shake it as the ink can shoot out. It is permanent ink and will stain anything or anyone it touches. Last, if older than 6 months or heavily used, your ink cartridge may need to be replaced. For additional support, contact Technical Support at 800.827.9219.
Where do I locate the serial number on my scanner?
The serial number is located on the back of your scanner.
How do I know what version firmware I am using?
Press the "Summary Display" button until the LCD shows the Firmware version.
I have run the calibration sheet through but my scanner is still not working. What should I do?
Paper dust can build up in the scanner. Use canned air and blow paper dust off the sensors. To access the sensors, remove the thumbscrew from the back of the scanner to separate the read head from the plates. After cleaning, scan the calibration sheet again. If the problem persists, contact Customer Service at 800.827.9219 and ask for Technical Support.
What are the hours of operation for phone Technical Support?
Technical Support is available at 800.827.9219 between the hours of 7:00 am and 5:00 pm Pacific Time.
Can I email Technical Support?
Yes, Technical Support staff are available via email at tsmsvc@appersonprint.com.
Why will my scanner not accept my forms?
It could be one of many things: First, make certain that you have scanned a key prior to scanning your answer sheets if you are using the scanner in test scoring mode. Next, check the form and make sure you are using the correct form for the machine (i.e., that you are using a GradeMaster™ form for a GradeMaster™ scanner and an Advantage™ form for an Advantage™ scanner). Last, check the area where the timing marks are located (the small black boxes along the left side of the form) and make sure there is no fading of the timing marks and no stray pencil marks. If forms continue to be rejected, call Technical Support at 800.827.9219.
Why is the scanner rejecting my test forms and ‘Paper Skew’ appears in the display?
Please make sure the test forms are flush down against the scanner and are not lifting when being sent through the scanner. Try calibrating the scanner if it continues to happen. If the scanner continues to reject your test forms and ‘Paper Skew’ is still appearing in the display, contact Technical Support at 800.827.9219.
How well does the scanner distinguish between erasures and marks?
The scanner has excellent mark discrimination which is based on Apperson’s proven OMR technology and discriminates very well between poor erasures and intended marks.
Does the scanner read two-sided forms?
Yes, but the scanner has a simplex read head and can only read one side of a sheet at a time.
Can the GradeMaster™ Solo scanner print on answer sheets?
Yes, there is one fixed position ink-jet cartridge in the scanner. It is used for answer verification and printing scores.
Does the GradeMaster™ Solo have to be hooked up to a computer?
No, the GradeMaster™ Solo does not have PC-connectivity capability. Several Apperson test scoring machines do work in both stand-alone mode and connected to a PC and can be used with DataLink data collection and test scoring software. Ask your representative for more details about Apperson's communicating scanners.
Does the scanner provide any analysis of the tests scored?
Yes. We have an Item Analysis form that includes a score frequency distribution report and a tally of the number of incorrect responses for exams with up to 200 questions. We also offer a Tally Report form which will provide a tally of markings for each specific response bubble on the scan sheet. In addition to providing valuable exam analysis, these reports are also used to provide results for ballots and surveys.
What kind of general maintenance does the scanner need?
Other than keeping the scanner clean and occasionally blowing out any paper dust residue, our scanners are maintenance free. The one recommendation we make is to leave your scanner connected to a power source (plugged in) during long periods of inactivity such as summer break. The scanner should also be calibrated from time-time and this is accomplished by bringing up the calibration prompt and then simply scanning the calibration sheet through the scanner.
What are the differences between the GradeMaster™ 600 and the GradeMaster™ Solo test scanners?
The main difference between the scanners is the ability to connect to a computer for advanced data collection and test score reporting. The GradeMaster™ 600 works with Apperson's DataLink™ software and provides more reporting options such as Detailed Item Analysis and standards-based proficiency reports. DataLink™ also provides export options for many popular gradebook applications.
How many forms can your scanners handle in memory?
The scanner will store results for up to 10,000 documents in a single batch run. Batches would include scoring an exam, processing ballots and surveys.
Which forms work with your GradeMaster™ scanners?
Our GradeMaster™ scanners exclusively read Apperson's AccuScan™ line of forms for the GradeMaster™, unless you have the GradeMaster™ FC Model. The GradeMaster™ FC model will also read Apperson's Scantron-compatible forms in addition to Scantron's forms. The FC model is only available for purchase.
Do your scanners come with an automatic feeder?
Yes, our BenchMark™ 3000 scanner is auto fed and rated at over 3,000 forms per hour. Our Advantage ™ 1200 and GradeMaster™ scanners, however, are hand fed and rated at 1,800+ forms per hour.
How many forms can your scanners handle?
Apperson scanners are very durable and can last for hundreds of thousands of scans with little maintenance if properly cared for. Their simplicity and durability make Apperson scanners perfect for everyday classroom use and for use on large scale assessments.
How many questions can your GradeMaster™ scanenrs handle?
The GradeMaster™ can scan up to 50 questions in one pass and up to 200 questions per test.
What will I do with the scanners from my old loaner program?
Apperson is not responsible for what you do with your existing or old test scanners. You may want to contact the company who leases the scanners to find out how you can return the scanners.
Can I use answer sheets I have that work on another scanner on the GradeMaster™ Solo?
No, the only forms that will work on the GradeMaster™ Solo are Apperson's AccuScan line of OMR forms made exclusively for the GradeMaster™ line of test scanners. Apperson carries a large varitey of GradeMaster forms that can be viewed and ordered at our
online catalog or by calling a represenatative at 800.827.9219.
What writing instruments can be used to fill out your forms?
Our answer sheets require the student use a #2 pencil for all of their responses.
What is the maximum number of questions on a GradeMaster™ answer sheet?
The GradeMaster™ accomodates up to 200 questions per form, reading 50 questions in a single pass.
What kind of warranty and maintenance is included with the GradeMaster™ Solo scanners?
GradeMaster™ Solo scanners are covered with free maintenance for the life of the program. Maintenance does not include routine maintenance (e.g., calibration and cleaning), which is the responsibility of the customer. Contact your sales representative at 800.827.9219 for more details.
What kind of ink cartridges do your scanners use?
Our scanners use HP ink jet cartridges which can be ordered online or by calling Customer Service at 800.827.9219.
How do I create a key?
Using the answer sheet, you simply fill out the correct answers on the form and bubble in the -K- on the top of the form located in the "keyline." Scan the key prior to scanning your answer sheets. The scanner will tell you how many questions are keyed.
How do I print the correct answer next to incorrect questions?
This is called the verification feature. In order to turn on the verification feature you should bubble in the -V- in the keyline of the key.
How do I rescore my tests?
To rescore your tests, bubble in the -R- on the keyline of the key.
Can I try a scanner before I agree to purchase?
Absolutely! In fact, it is an Apperson policy that anyone thinking about joining the GradeMaster™ Solo program must first try the scanner for 30 days prior to committing. There is no obligation and no cost for the 30-Day Trial. That's because we want you and the potential users at your school to feel absolutely comfortable making the switch from your current scanner loaner program to the GradeMaster™Solo Program. We even send 500 free test forms and 20 free item analysis forms for you to try during the trial period.
Can we expedite my shipment?
Ground shipping is included with your scanner. Apperson will be happy to expediate the shipment but will have to invoice you for the entire cost of the shipping.
What about sales tax?
Normally, schools and school districts are exempt from taxes; however, we do occasionally require a copy of your tax exempt certificate. We will request it if we need it.
Will someone come out to set up my scanner?
No. You will find that it is not necessary. The Users Manual that accompanies your scanner will make a simple process of your scanner set up. However, if you run into any questions, we are just a phone call away. If you find that you need help, please call Technical Support at 800.827.9219.
What's the normal shipping time for forms or scanners?
Forms are usually delivered anywhere from 2 - 7 working days depending on your location. Forms ship from either Los Angeles, CA or Charlotte, NC. Scanners generally take 3 - 7 working days and are always shipped from Seattle, WA. Ship times are based on items being in stock. Limited quantities exist of the GradeMaster™ scanners.
How can I order the GradeMaster™ Solo?
Fill out the form
here to initiate the 30-Day Trial request. An Apperson representative will contact you and set up the shipment of the scanner. Completed the trial and ready to join the GradeMaster™ Solo program? Call your representative to find out how at 800.827.9219.
How can I order more forms?
We accept forms orders via our
online catalog, by fax at 800.321.8558, by phone at 800.827.9219 or by mail at: Apperson Education Products 851 SW 34th Street, Bldg B Renton, WA 98057.
What do I do with my left over answer sheets from my old machine?
Customers on the GradeMaster™ Solo program are not eligible for swapping out of packages of forms made by Apperson's competitors. If you have a significant amount of forms in stock and cannot return them to the manufacturer, please contact your Apperson sales representative to hear options for our other scanner programs that may allow for form swap outs.
What will I do with the scanners from my old loaner program?
Apperson is not responsible for what you do with your existing or old test scanners. You may want to contact the company who leases the scanners to find out how you can return the scanners.
Can I use answer sheets I have that work on another scanner on the GradeMaster™ Solo?
No, the only forms that will work on the GradeMaster™ Solo are Apperson's AccuScan line of OMR forms made exclusively for the GradeMaster™ line of test scanners. Apperson carries a large varitey of GradeMaster forms that can be viewed and ordered at our
online catalog or by calling a represenatative at 800.827.9219.
What type of answer sheets do you offer?
We have everything from 15 question quizzes to 200 question exams. We offer answer sheets with alternating answer patterns and large bubbles for elementary grades. Several of our answer sheets have areas for essays or open ended questions in addition to the multiple choices, true/false or matching. We also carry surveys and ballots. Please visit our
online catalog to view a complete list of AccuScan™ forms or contact a representative at 800.827.9219 for informtion and a quotation for developing a custom form.
How do I get a replacement power supply for my scanner?
Simply call Customer Service at 800.827.9219. Any of our customer service representatives will be able to help you. A replacement power supply is $12, plus the cost of shipping. Please be prepared to provide the scanner's serial number when calling.
How do I order a new calibration sheet?
Call Customer Service at 800.827.9219 and request one. Replacement calibration sheets are $5 each plus shipping.
What kind of ink cartridges do your scanners use?
Our scanners use HP ink jet cartridges which can be ordered online or by calling Customer Service at 800.827.9219.
Is ink included with my scanner?
The scanner will ship with one ink cartridge which should last approximately one year, depending on the volume of forms you scan on your scanner. Additional ink cartridges may be purchased for $23.00 from our
online catalog or by contacting Customer Service.
How much is a new ink cartridge cover?
A new print cartridge cover is $4.00 plus shipping and handling. To order a new print cartridge cover, contact Customer Service at 800.827.9219.
Do you offer discounts for bulk purchases of scan forms?
Yes. Plese contact us for specific details at 800.827.9219.